Sign in and verify your email
Open Log in and sign in with email and password. Follow any email-verification instructions. In Settings, Profile contains name settings and Resend verification email when needed; Security contains password change.
Reset a forgotten password
- Choose Forgot your password? on Log in, or open password recovery.
- Enter Work email and select Send reset link. Check the inbox and spam folder.
- Open the reset link. Enter New password and Confirm password, then Update password.
- Use Continue to login after the update.
For an invalid or used reset link, follow the displayed recovery action. A network delay does not require a password change. Help is available without signing in.
Contact support
Email support with the action, approximate time and timezone, error or status, and browser/version. Omit passwords, access or reset tokens, full URLs, checkout-session identifiers and private receipt links. Review filenames and metadata before sharing. The email link prefills no customer or record information.
For purchase issues, see Credits and purchases; for limits, see Record capacity.